We will gladly accept return orders within 30 days of receiving your product for a full refund under the following condition:

 

• Items must be in original condition, unworn, unwashed, NEW with tag, returned in the original plastic bag packaging.
• We reserve the right to reject returns sent or communicated beyond the return period limit, or items (and their packaging) which are not in their original condition.
• Any bundles or packs must be returned in full and under the above condition for a full refund. 

To start a return, you can contact us at service@aojezor.co. our customer service will contact with you as soon as possible.

Please note that returns will need to be sent to the following address:

[1716 Whitehead Road - Woodlawn, MD 21207 Tel: 909 527 2175 Tecipient：CN428 ]

 

Return Instructions

• Please follow our steps emailed to you to contain certain packaging information when return the item so we can successfully process your returns.
• The customer is responsible for the shipping costs, customs, taxes and all the other fees of returning the product to us.
• Please return the package with a valid tracking number for your personal insurance. We will not be responsible for any lost return packages.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

Unfortunately, we can not accept returns on sale items or gift cards

 

Exchanges

We do not offer exchanges or price-matching at this time. Please follow the return policy steps for the items you wish to exchange and visit us to submit a new order for your new items.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

If more than 15 business days have passed since we’ve approved your return, please contact us at service@aojezor.co